Privacy Policy

Last modified: February 1, 2026


Welcome to the Loqenara platform (“the Platform”, “we”, “us”, “our”).

We are committed to protecting your privacy and personal data, and we handle your information with care and responsibility.

This Policy explains how we collect your data, how we use, store, and protect it, and what rights you have regarding it.

By using the Platform, registering on it, or purchasing any service, you agree to the terms of this Privacy Policy.

If you do not agree with this Policy, please do not use the Platform.

1. Data We Collect

We may collect the following types of data about you:

1.1 Registration and Account Data

When you create an account on Loqenara, subscribe to our newsletter, or purchase a course/learning path, we may ask you for:

  • Full name
  • Email address
  • Password (encrypted when stored)
  • Country or region of residence
  • Preferred language

1.2 Payment and Billing Data

When you purchase courses or subscriptions, payments are processed through secure external payment service providers.

The following may be collected and/or stored (primarily by the payment provider):

  • Payment card information or digital payment method details
  • Billing details (such as name, address, currency, payment amount)

We generally do not store full card details on our servers; instead, payments are processed through specialized payment gateways.

1.3 Usage and Interaction Data

We collect information about how you use the Platform, such as:

  • The pages you visit and the courses you view
  • Login dates and times
  • Viewing duration and your progress in courses
  • General device type, browser type, and IP address

This data is used for purposes such as:

  • Improving the learning experience
  • Understanding learner preferences
  • Enhancing the Platform technically and educationally

We may use this data in aggregated or anonymised form (i.e. without displaying your name or any information that directly identifies you) for statistical and performance analysis purposes, such as tracking the number of enrolments in a particular course or completion rates, in order to improve the Platform and its content without revealing individual identities.

1.4 Correspondence and Support

If you contact us via email, the “Contact Us” form, or through technical support, we may store:

  • The content of your message
  • The contact details you used
  • Our responses to you

This is so we can follow up on requests and improve our customer support.

1.5 Content You Provide

The Platform may allow you to post comments, ask questions, or write course reviews. In such cases, we may collect and store:

  • The text of your comment or review
  • Ratings (such as star ratings)
  • Any other content you share within the Platform

2. How Do We Use Your Data?

We use your data for the following purposes:

  • To create and manage your account on the Platform.
  • To provide our educational services: enabling you to access courses, track your progress, save your viewing history, and similar features.
  • To process payments and subscriptions and ensure that your purchases are completed successfully.
  • To communicate with you about your account, updates, important notifications, and support messages.
  • To improve the Platform by analysing how it is used and enhancing the content, interface, and user experience.
  • To generate aggregated or anonymised statistics and reports in order to improve service quality and better understand learners’ needs.
  • To send you relevant offers or marketing updates (where you have agreed to this or where we have a suitable legal basis), with the option to unsubscribe at any time.
  • To comply with legal and regulatory requirements in the United Arab Emirates, such as retaining certain billing records or responding to official requests from competent authorities.

We will not sell your personal data to any third party.

2.1 Marketing communications and your choices

From time to time, we may send you emails that include:

  • Updates about new courses and learning paths
  • Offers or discounts
  • Educational content relevant to your interests

We will only send you marketing communications if:

  • You have created an account or purchased a service through the Platform and we consider this a “legitimate interest”; or
  • You have given us your explicit consent to receive such communications.

You can unsubscribe from marketing emails at any time by:

  • Clicking the “Unsubscribe” link at the bottom of any email; or
  • Contacting us at [email protected]

Unsubscribing from marketing emails does not prevent us from sending you essential service-related messages about your account or purchased courses (such as invoices or important notifications).

3. Legal basis for processing your data

We process your personal data on one or more of the following legal bases, depending on the context:

  • Performance of a contract: For example, creating your account, providing access to the courses you have purchased, and processing payments.
  • Legal obligation: Such as keeping certain records for accounting purposes or responding to official requests from competent authorities in the United Arab Emirates.
  • Legitimate interest: Such as improving the Platform, developing content, protecting the Platform from unlawful use, or sending important service-related notifications.
  • Consent: In cases where we require your explicit consent, such as subscribing to marketing newsletters or accepting certain types of cookies. You may withdraw your consent at any time, within the limits permitted by law.

4. Sharing data with third parties

We may share some of your data with trusted third parties only in the following situations:

4.1 Payment service providers

To process payments securely (such as online payment gateways).
They receive only the data necessary to complete the payment transaction, in accordance with their own privacy and security policies.

4.2 Hosting and technical service providers

Such as server hosting companies, email services, learning management systems, and analytics tools that help us operate and improve the Platform.

4.3 Consultants and legal advisors

Where necessary, we may share data with legal advisors or other professional consultants in order to comply with the law, protect our legal rights, or defend against claims.

4.4 When required by a competent authority

If we are legally required to do so by an official government authority in the United Arab Emirates, or pursuant to a court order, we may be obliged to share certain data in accordance with the law.

We take care to ensure that such third parties apply appropriate privacy and data protection standards, and we do not allow them to use your data for their own purposes outside the scope of the services they provide to us.

5. Cookies

Loqenara uses cookies and similar technologies to make the website easier to use and to improve it, for example to:

  • Remember your login details (if you choose this option).
  • Store your preferences (such as language).
  • Analyse overall website usage (number of visits, most visited pages, etc.).

You can manage your cookie settings through your browser. However, disabling certain cookies may affect some Platform features.

We may later provide a separate Cookies Policy page or tools to manage your cookie preferences directly from within the website.

6. Data security

We take a range of reasonable measures to protect your personal data from unauthorised access, alteration, or loss, such as:

  • Using secure connection protocols (HTTPS) when data is transmitted.
  • Storing passwords in encrypted form.
  • Restricting internal access to data to employees or collaborators who genuinely need it to perform their work.

However, no system can guarantee 100% absolute security. By using the Platform, you acknowledge and accept this limitation.

7. Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, or as required by law. For example:

  • Account data: kept for as long as your account is active. We may retain certain information for a period after account closure for legal, accounting, or dispute-resolution purposes.
  • Payment data: stored by the payment service provider in line with its own policy. We may retain transaction records for billing, accounting, and legal compliance purposes.
  • Correspondence: may be retained for a reasonable period to follow up on requests and improve our service.

You may request deletion of certain data as explained in the “Your rights regarding your data” section below, within the limits permitted by law.

8. Children’s Data

Loqenara does not directly target children.

If you are considered a minor under the laws of your country, you may only use the Platform with the consent of a parent or legal guardian.

If we become aware that we have collected data relating to a child without appropriate consent, we will take steps to delete such data as soon as possible after confirming the situation.

9. Your Rights Regarding Your Data

Depending on the laws that apply and to the extent permitted by them, you may have the following rights:

9.1 Right of access

You may request information about the personal data we hold about you.

9.2 Right to rectification

You may request correction of any inaccurate or incomplete data.

9.3 Right to erasure

You may request the deletion of certain personal data, bearing in mind that we may need to retain some information for legal, accounting, or operational reasons.

9.4 Right to object to marketing

You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us.

9.5 Right to restriction of processing in certain cases

For example, where you have specific objections regarding the accuracy of the data or how it is being used.

To exercise any of these rights, you can contact us at:
[email protected]
or via the “Contact Us” page on the website.

We will review your request and handle it within a reasonable timeframe and within the limits allowed by applicable law.

10. Transfer of Data Outside the United Arab Emirates

Some of your data may be stored or processed on servers located outside the United Arab Emirates, due to our use of global hosting providers or technical service providers.

By using the Platform, you consent to the possible transfer and processing of your data in other countries, while we remain committed to taking reasonable steps to ensure that your data is protected in accordance with this Policy and with the security standards we apply.

Wherever reasonably possible, we seek to work with service providers that offer a level of protection consistent with the standards in force in the United Arab Emirates and with recognised international best practices in data protection.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
When we make any material changes, we will update the “Last updated” date at the top of this page.

Your continued use of the Platform after such changes are published constitutes your acceptance of the updated Policy.
We recommend that you review this page periodically to stay informed about any changes.

12. Relationship with the Terms of Use

This Privacy Policy forms an integral part of Loqenara’s Terms of Use.
In the event of any inconsistency, please refer to the Terms of Use and read them together with this Policy.

13. Governing Law and Jurisdiction

This Policy is governed by, and shall be interpreted in accordance with, the laws of the United Arab Emirates.

The courts of the Emirate of Dubai shall have exclusive jurisdiction to hear any disputes relating to privacy or the use of data in connection with this Platform.

14. How to Contact Us

If you have any questions or requests regarding this Privacy Policy or your personal data, you can contact us at:

By using Loqenara, you acknowledge that you have read this Policy, understood it, and agree to the way we handle your data as described above.